Knowledge Base

Our knowledge base offers advice, help and answers to those commonly asked questions such as 'How do I install a wood burning stove?' or 'What's the difference between a wood burner and a multifuel stove?' as well as offering useful tips on using a stove and stove maintenance.

Use our search facility to locate the specific topic you are looking for or select a category heading for a list of related topics.

If you have a specific question that you cannot see answered here please contact us and we will endeavour to answer your stove question ASAP.

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Knowledge Base How to Use the Website

My Browser Does not Support The Required 128bit Encryption for the Credit/Debit Card Server. What Should I Do?

The 128bit encryption we use to process credit/debit card orders is standard with all creditable e-commerce sites.



However Some older browers don't support 128bit encryption, if yours doesn't we recommend you update it from the relevent site. Internet Explorer, Mozilla, Opera



Users of Internet Explorer 5 can download this patch from microsoft.