Knowledge Base

Our knowledge base offers advice, help and answers to those commonly asked questions such as 'How do I install a wood burning stove?' or 'What's the difference between a wood burner and a multifuel stove?' as well as offering useful tips on using a stove and stove maintenance.

Use our search facility to locate the specific topic you are looking for or select a category heading for a list of related topics.

If you have a specific question that you cannot see answered here please contact us and we will endeavour to answer your stove question ASAP.

Search Knowledge Base

Knowledge Base Using and Maintaining Your Stove

Burnt-Out Baffles or Back Plates

One reason why it is sensible to have your chimney swept frequently is to prevent the soot build up within the stove. Some stoves are designed in such a way that soot or debris that comes down the chimney can gather on top of the flue baffle or back plate. This results in a build up of temperature of this baffle as it cannot dissipate the heat as quickly through the layer of soot. As a result this can lead to this baffle burning through. If your chimney is swept regularly often the baffle plate will need to be removed to do this (unless there is another access point to the flue). Any soot that has gathered on the plate would be removed in this process, however it is good practice to remove, clean off and replace this baffle at regular intervals to avoid this unnecessary cost.