Knowledge Base

Our knowledge base offers advice, help and answers to those commonly asked questions such as 'How do I install a wood burning stove?' or 'What's the difference between a wood burner and a multifuel stove?' as well as offering useful tips on using a stove and stove maintenance.

Use our search facility to locate the specific topic you are looking for or select a category heading for a list of related topics.

If you have a specific question that you cannot see answered here please contact us and we will endeavour to answer your stove question ASAP.

Search Knowledge Base

Knowledge Base How to Use the Website

My Browser Does not Support The Required 128bit Encryption for the Credit/Debit Card Server. What Should I Do?

The 128bit encryption we use to process credit/debit card orders is standard with all creditable e-commerce sites.

However Some older browers don't support 128bit encryption, if yours doesn't we recommend you update it from the relevent site. Internet Explorer, Mozilla, Opera

Users of Internet Explorer 5 can download this patch from microsoft.